Who We Are

The strength of M2R Technology Group Inc. as an IT management consulting firm, is our focus on proven dynamic computing strategies to optimize your IT infrastructure. We also concentrate on providing you with complete follow-up technical assistance and consultation to maintain your network after deployment.

Along with meeting your technical needs, we also focus on working together with your senior management to address financial targets by optimizing staffing and maintaining cost containment measures. By working together with you in all of your business decisions, we can show you how “getting it right the first time” with M2R can yield the lowest cost alternatives and highest ROIs.

Our goal is to provide you with more than the typical provider/client relationship—we want to be your partner. If you are new to hiring an IT professional or dissatisfied with your current provider, read our paper, “Ten Things Every Client Should Expect From Their IT Provider,” and learn what you can expect from M2R as your IT partner.

Choosing an IT service to handle all of your business’s computing infrastructure needs has unique challenges that you typically do not face when selecting other service providers. One challenge is that once an IT service is in your system, it becomes intimately aware of your business, how it operates, what kind of data is involved, your level of security, and what your needs are. And that takes a rather high level of trust--something not easily gauged through the Yellow Pages.

Another challenge is facing an imbalance of knowledge. You are hiring an IT service because it has expertise that you do not possess; therefore, you have expectations that your IT provider is very knowledgeable and competent in performing their service. Again, this is something not easily gauged through the Yellow Pages.
The point is, when choosing an IT provider, you are choosing more than just a service--you are choosing a business partner. And like any other crucial business decision, it is wise and necessary to know who you are letting inside your business.

To assist you in making that decision, we suggest that you read the following guide “Ten things you should expect from your IT provider” as your guide in helping you choose who your next IT business partner will be.

Ten Things You Should Expect From Your IT Provider.

1. More than a provider-client relationship--your provider should be a strategically you can trust
Your IT provider should be proactive in forming a strategic alliance with you and your business. This means that although your IT provider may be a licensed dealer of products sold by particular hardware and software companies, his or her allegiance is to you--not to a supplier. An IT provider with your best interests in mind will never lack for effective alternative solutions from multiple vendors, and will help you choose the best product for maximizing productivity and efficiency.

2. Fiscally aware--your provider should know and respect your budget
Your IT provider should provide a list of alternative solutions within a reasonable range both above and below your current IT budget. Pressure from a sales pitch to buy into a single plan that exceeds your budget should warn you that this is not someone acting in your best interests, or has bothered to understand what your exact computing needs are.

3. Professionally credentialed--your provider and its staff should possess a technical pedigree
Ask your provider for a company bio listing the educational and practical technical experiences of the individuals who will be handling your infrastructure. Avoid startup door-to-door providers with few or no references, or employees with questionable training and lack of certification. A reputable IT provider will have a company bio listing the qualifications of not only their owners, but their engineers as well.

4. Clear communication--your provider should be willing and able to consult in language you can understand
Every profession has its own lingo, but unless your provider can explain to you in clear non-technical terms why a “switch” may be preferable to a “hub,” he or she is not allowing you your right to make an informed business decision.

5. Open to questions--your provider should encourage any questions you may have
By asking your provider questions, you are accomplishing two things: The first, is that you are maintaining control by understanding who is doing what and why. The second, is that you are also reiterating what it is that your company needs and the service you are expecting. This prevents the old, “Well, since you didn’t say anything about it, so we assumed...,” excuse that often arises when a client discovers that he or she is not getting what they expected.

6. Competence--your provider should be technically proficient
Your provider should be able to troubleshoot your infrastructure problem reasonably quickly--or at least clearly identify where the problem lies--and then consult with you before undertaking repairs. If your IT provider is stumped or vague on where the problem is, it’s time to find another IT provider.

7. Professional demeanor--your provider should act and dress appropriately
To a visitor at your company, your provider is one of your employees and should look and act accordingly. Indications of frustration, inappropriate language, fraternizing with your employees beyond what a job requires, reflects poorly on you and your business.

8. Accountable--your provider should want to be involved in your entire infrastructure
All of your IT needs should be met by a single provider that has earned your confidence and trust. Using multiple providers to handle individual elements in your infrastructure is unnecessary and inefficient. Avoid a provider who says that they “Don’t do Windows,”--a provider should take an interest in addressing all of your computing needs.

9. Industry savvy--your provider should be knowledgeable about current technology and developmentsYour provider should provide you with periodic updates on advances in computing technology and developments that are applicable to your business. This kind of awareness and service demonstrates that your provider is performing the role of partner, and is maintaining an interest and understanding of your business.

10. A long-time relationship--your provider should be more than a foul-weather friend
As a partner-turned-strategic ally, your provider should be available not only when your system crashes, but also a continual presence in organizing and implementing an IT plan as your company grows. Your provider is your resource for IT recommendations both present and future.